HP Proliant 380G9 with H241 sas card

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I have installed ESXi in HP Proliant 380G9, it has a Dual SAS port H241 controller


The problem that I have is that the OS only sees 1 port. I updated the firmware and drivers, and the issue is still there.


Any idea?



[root@USN:~] esxcli storage core adapter list

HBA Name  Driver  Link State UID Capabilities  Description

——–  —— ———- ——————– ———— ————————————————————

vmhba0    hpsa link-n/a sas.5001438042300370 (0000:03:00.0) Hewlett Packard Enterprise Smart Array P440ar

vmhba1    hpsa link-n/a sas.5001438040f60320 (0000:08:00.0) Hewlett Packard Enterprise Smart HBA H241




Thanks and regards

The query execution timed out because of a back-end property provider ‘com.vmware.vsphere.client.storage.impl.StoragePropertyProvider’ which took more than 120 seconds.

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Unable to present LUNs to vSphere, timeout on new datastore Name and device selection


This error is addressed in kb 2146229 but the workaround doesn’t apply for 6.5.0, in my case I’m on 6.5 U1 Build 5973321



The path to query-server-config.xml is no longer /usr/lib/vmware-invsvc/lib/server/config/

When I finally found query-server-config.xml the <property name=”xdbMemPercentage” value=”<I>XX” /> is no longer in there.


As this was a timeout issue, and in my case I was presenting 12 LUNs with x8 paths, I asked the storage team to just present 4 LUNs at a time and this worked.


However I just found that there appears to be an option to set this from vSphere Client.

Right click on the vCenter Server (top of the Navigator pane) > Configuration > General – Timeout Setting



I cannot test this in my current environment, if someone is able to fix this issue through increasing the timeout in the web client please reply and let the community know.

My VMware error: Unable to Complete Your Request

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Hello. I signed up for the VMware website. I signed up and had to activate my account via a message received from vmware. When I tried to activate the account and logged in, the following error appears. I do not know how to solve it.


PS. I am not able to log in to VMware and therefore can not use  technical vmware support . If I put a topic in the wrong section then I’m sorry.