Vra 8.1 multi tenant ad-user can’t login

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Hi:

my vra8.1 multi tenant integrated AD, ” cn=users,dc=XXX,dc=XXX” ,only users under this default ou can login multi tenant.

if i create new ou,can’t login multi tenant, it’s say “incorrect users and password”, it’s seem that there is not AD authentication

user account even if i sync the new OU and users.

anyone encountered this problem? how to solve it ？ thanks

Iron Castle Systems