Hello,

 

I’m new to vmware , I had a one vm get hangs, it is pingable but not accessible via console or ssh,

upon checking in Vshpere, summary tab of the vm’s it show vmtools not running an ip address is missing,

upong checking the logs in esx host,

 

This are the logs when the server was not accessible,

2017-09-17T22:05:44.257Z| vmx| I120: GuestRpcSendTimedOut: message to toolbox timed out.

2017-09-17T22:05:59.260Z| vmx| I120: GuestRpcSendTimedOut: message to toolbox timed out.

2017-09-17T22:05:59.260Z| vmx| I120: GuestRpc: app toolbox’s second ping timeout; assuming app is down

2017-09-17T22:05:59.270Z| vmx| I120: GuestRpc: Reinitializing Channel 0(toolbox)

2017-09-17T22:05:59.270Z| vmx| I120: GuestMsg: Channel 0, Cannot unpost because the previous post is already completed

2017-09-17T22:05:59.277Z| vmx| I120: GuestRpc: Channel 0 reinitialized.

2017-09-17T22:05:59.277Z| vmx| I120: GuestRpc: Channel 0 reinitialized.

2017-09-17T22:08:59.280Z| vmx| I120: GuestRpcSendTimedOut: message to toolbox timed out.

2017-09-17T22:08:59.280Z| vmx| I120: Vix: [58826 guestCommands.c:1924]: Error VIX_E_TOOLS_NOT_RUNNING in VMAutomationTranslateGuestRpcError(): VMware Tools are not running in the guest

2017-09-18T06:57:00.718Z| mks| I120: SOCKET 2 (137) Creating VNC remote connection.

2017-09-18T06:59:05.953Z| vcpu-1| W110: VMMouse: CMD Received 0x53424152 with 4 words of unread data!

2017-09-18T07:00:23.103Z| mks| I120: SSL: syscall error 104: Connection reset by peer

2017-09-18T07:00:23.103Z| mks| I120: SOCKET 2 (137) recv error 104: Connection reset by peer

2017-09-18T07:00:23.104Z| mks| I120: SOCKET 2 (137) VNC Remote Disconnect.

2017-09-18T07:03:06.689Z| mks| I120: SOCKET 3 (137) Creating VNC remote connection.

2017-09-18T07:09:20.965Z| vmx| I120: SnapshotVMX_TakeSnapshot start: ‘before restart’, deviceState=1, lazy=1, logging=0, quiesced=0, forceNative=0, tryNative=0, sibling=0 saveAllocMaps=0 cb=270D8CE0, cbData=3238C870

2017-09-18T07:09:20.966Z| vcpu-0| I120: Destroying virtual dev for scsi0:0 vscsi=8201

2017-09-18T07:09:20.966Z| vcpu-0| I120: VMMon_VSCSIStopVports: No such target on adapter

2017-09-18T07:09:20.967Z| vcpu-0| I120: Destroying virtual dev for scsi0:1 vscsi=8202

2017-09-18T07:09:20.967Z| vcpu-0| I120: VMMon_VSCSIStopVports: No such target on adapter

2017-09-18T07:09:20.967Z| vcpu-0| I120: Destroying virtual dev for scsi0:2 vscsi=8203

2017-09-18T07:09:20.967Z| vcpu-0| I120: VMMon_VSCSIStopVports: No such target on adapter

2017-09-18T07:09:20.973Z| vcpu-0| I120: Destroying virtual dev for scsi0:3 vscsi=8204

2017-09-18T07:09:20.973Z| vcpu-0| I120: VMMon_VSCSIStopVports: No such target on adapter

2017-09-18T07:09:21.022Z| vcpu-0| I120: SnapshotVMXTakeSnapshotWork: Transition to mode 0.

 

Additional information:

OS : “SUSE Linux Enterprise Server 11 SP4”

Kernel: 3.0.101-84-default

VMtools Version: 9.4.5.30548 (build-1598834)

 

Please for experts out there kindly advice what is the root cause or how to prevent this from happening,

Server is accessible after reboot.

 

Thank you in advance