VDI freezes when using PCoIP but ok using Blast and RDP

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Hi experts. I’m battling this issue for a day now and maybe you can point me to the right direction to fix it.

 

We are deploying a new vdi image in our VMware Horizon Environment and i’m having issue when connecting via PCoIP, it connects for a few seconds and just freeze, and goes black screen. No issues when using Blast and RDP on the new image. Its not a port issue as we have a number of existing pools using PCoIP as default protocol, it only happens on this new images.

 

 

Our version of Horizon is 7.2 ..yes its old as i just inherited this environment. Upgrade will be done for sure. The images are Windows 10 Pro.

 

 

Thanks in advance for those who will help.

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