User session disconnects after connection server reboot or if connection server not responidng

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we replaced the security servers with UAGS recently, from that time we started noticing that user session getting dropped if we restart the connection server and we made sure the tunneling is disabled on the connection server and all the users are tunneled through the UAGs. we did not see this behavior with security servers in place.

 

Connection servers – 7.11

UAG 3.10

agent –  7.11

 

cant find any thing in the logs , any pointers will help

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