USB Headset – microphone not working

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We´re currently running horizon client under Dell Optiplex 3XXX series, the headset in use is Jabra Biz 2300 USB and there more than 900 users using this technology.


The context is, users are making calls on this environment and during the day they are experiencing issues with the microphone that is not working, in order to fix this, we either restart the drivers in Windows within Dizzion or reconnect to the horizon client itself. The instructions that users are following is selecting the prefered microphone driver and while connected to the client are enabling the options Automatically Connect at Startup and Automatically Connect when Inserted.


Please let me know if we need to follow up any other recommended steps in order to fix it.


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