When i go to the buy upgrade screen, I get a message that states: Our records indicate that you have no registered products eligible for upgrade. To complete your order, register an eligible product then try again. I don’t seem to understand the requirements for an upgrade, is it just that I had the previous version? Because when I go to register the key I have it says the key is already registered. If someone could help me resolve this issue that would be much appreciated.
Trying to upgrade from VMware Workstation Pro v15 to v16
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