I wonder if there is any reason why Quick Launch Explorer items are inactive when you are in Review mode of a Call/Request/Task screen.
I don’t think that executing any Quick Launch item should necessary mean that you are taking steps to resolve a Call.
Especially in case when Quick Launch item does not require to update the entity history (you may [un-]select this setting in the Quick Launch configuration).
I may be wrong of course (if I just don’t see that important reason) but I decided to make them active.
And here is the solution if anyone wouldn’t mind to do the same:
oExplorer.EnableDisableKey(“QuickApp” + arrQuickAppDetails[i].ref, !bReview);
has to be changed to
oExplorer.EnableDisableKey(“QuickApp” + arrQuickAppDetails[i].ref, !bReview || !arrQuickAppDetails[i].recordInHistory);
Now, in example, from Quick Launch I can open internet browser window with Google Maps showing a Call organization location without taking action on that particular Call. [Do VSM Certified Developers remember this challenging task? =) ]
Have a good morning/day/night,
P.S. as usually, this is only a suggestion for those who would like to take the responsibility on their own. Contact PSO or the vendor if you want to be sure.