Hello,

After recently upgrading from NSX-T 3.0 to 3.0.1, I can no longer use the “Policy” UI mode for most panels.  I receive the following error:

Failed to fetch Inventory details. Please contact the administrator. Error: Index out of sync, please resync via ‘start search resync policy’.

When logging in via CLI and issuing the command “start search resync policy“, nothing happens.  Additionally, I tried rebooting all NSX-T Manager nodes and NSX-T Edge nodes, and the problem persists. 

Various UI elements are broken in the “Policy” (default) view, such as viewing Segments, Tier-0 Gateways, and Tier-1 Gateways.  Error messages in the Network Overview panel looks like this:

Failed to get “NETWORKING” report – Index out of sync, please resync via start search resync policy. [].

Failed to get “IP ADDRESS MANAGEMENT” report – Index out of sync, please resync via start search resync policy. [].

Failed to get “NETWORK SERVICES” report – Index out of sync, please resync via start search resync policy. [].

Note that the Policy UI worked great in v3.0.0.  It broke after upgrading to v3.0.1.

Also note that previous upgrades to this system include 2.4.1 -> 2.5.0, 2.5.0 -> 2.5.1, and 2.5.1 -> 3.0.0, all of which were successful and quite quick.  The 3.0.0 -> 3.0.1 upgrade was bumpy, as I needed to manually update VIBs on all ESXi hosts to the 3.0.1 bits.  After doing that, the NSX-T Manager upgrade from 3.0.0 to 3.0.1 went well.

Any ideas for troubleshooting the broken Policy UI view?

Thanks,

Bill