My VMware error: Unable to Complete Your Request

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Hello. I signed up for the VMware website. I signed up and had to activate my account via a message received from vmware. When I tried to activate the account and logged in, the following error appears. I do not know how to solve it.

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PS. I am not able to log in to VMware and therefore can not use  technical vmware support . If I put a topic in the wrong section then I’m sorry.

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