issues retrieving physical disks status in ESXi 6.0.0

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Hi all,

My system:

 

Client version: 1.33.4

Client build number: 14110286

ESXi version: 6.0.0

ESXi build number: 15169789

 

Lenovo – RD550 (ThinkServer)

SN: S4F89540

Machine Type: 70CX

Model: 000EEA
RAID card: Lenovo ThinkServer RAID 720ix AnyRAID

 

BIOS    1.10.0

Deployment Manager    1.1.1

Linux Driver Bundle    1.1.1

System Manager    1.15.65376

Windows Driver Bundle    1.1.1

 

Problems:

 

1. Unable to retrieve information about health of physical disks in RAID arrays.

2. Receiving false positive information about degraded RAID arrays: there are no amber light on the panel, booting to RAID manager in BIOS reports all disks as healthy and all RAID arrays as optimal.

 

What I have tried:

 

https://kb.vmware.com/s/article/2040405

 

esxcli storage core device list

 

naa.600062b200b669701f5a9c8d135cc3d8

   Display Name: Lenovo Serial Attached SCSI Disk (naa.600062b200b669701f5a9c8d135cc3d8)

   Has Settable Display Name: true

   Size: 7628800

   Device Type: Direct-Access

   Multipath Plugin: NMP

   Devfs Path: /vmfs/devices/disks/naa.600062b200b669701f5a9c8d135cc3d8

   Vendor: Lenovo

   Model: 720ix

   Revision: 4.23

   SCSI Level: 5

   Is Pseudo: false

   Status: degraded

   Is RDM Capable: true

   Is Local: false

   Is Removable: false

   Is SSD: false

   Is VVOL PE: false

   Is Offline: false

   Is Perennially Reserved: false

   Queue Full Sample Size: 0

   Queue Full Threshold: 0

   Thin Provisioning Status: unknown

   Attached Filters:

   VAAI Status: unsupported

   Other UIDs: vml.0200000000600062b200b669701f5a9c8d135cc3d8373230697820

   Is Shared Clusterwide: true

   Is Local SAS Device: false

   Is SAS: true

   Is USB: false

   Is Boot USB Device: false

   Is Boot Device: false

   Device Max Queue Depth: 256

   No of outstanding IOs with competing worlds: 32

   Drive Type: logical

   RAID Level: RAID5

   Number of Physical Drives: 5

   Protection Enabled: false

   PI Activated: false

   PI Type: 0

   PI Protection Mask: NO PROTECTION

   Supported Guard Types: NO GUARD SUPPORT

   DIX Enabled: false

   DIX Guard Type: NO GUARD SUPPORT

   Emulated DIX/DIF Enabled: false

 

naa.500062b200b6697d

   Display Name: Lenovo Serial Attached SCSI Enclosure Svc Dev (naa.500062b200b6697d)

   Has Settable Display Name: true

   Size: 0

   Device Type: Enclosure Svc Dev

   Multipath Plugin: NMP

   Devfs Path: /vmfs/devices/genscsi/naa.500062b200b6697d

   Vendor: Lenovo

   Model: 720ix

   Revision: 0305

   SCSI Level: 5

   Is Pseudo: false

   Status: on

   Is RDM Capable: true

   Is Local: false

   Is Removable: false

   Is SSD: false

   Is VVOL PE: false

   Is Offline: false

   Is Perennially Reserved: false

   Queue Full Sample Size: 0

   Queue Full Threshold: 0

   Thin Provisioning Status: unknown

   Attached Filters:

   VAAI Status: unsupported

   Other UIDs: vml.020d000000500062b200b6697d373230697820

   Is Shared Clusterwide: true

   Is Local SAS Device: false

   Is SAS: true

   Is USB: false

   Is Boot USB Device: false

   Is Boot Device: false

   Device Max Queue Depth: 64

   No of outstanding IOs with competing worlds: 32

   Drive Type: physical

   RAID Level: NA

   Number of Physical Drives: 1

   Protection Enabled: false

   PI Activated: false

   PI Type: 0

   PI Protection Mask: NO PROTECTION

   Supported Guard Types: NO GUARD SUPPORT

   DIX Enabled: false

   DIX Guard Type: NO GUARD SUPPORT

   Emulated DIX/DIF Enabled: false

 

naa.600062b200b669701c243bb24a9f4d7b

   Display Name: Lenovo Serial Attached SCSI Disk (naa.600062b200b669701c243bb24a9f4d7b)

   Has Settable Display Name: true

   Size: 2573568

   Device Type: Direct-Access

   Multipath Plugin: NMP

   Devfs Path: /vmfs/devices/disks/naa.600062b200b669701c243bb24a9f4d7b

   Vendor: Lenovo

   Model: 720ix

   Revision: 4.23

   SCSI Level: 5

   Is Pseudo: false

   Status: degraded

   Is RDM Capable: true

   Is Local: false

   Is Removable: false

   Is SSD: false

   Is VVOL PE: false

   Is Offline: false

   Is Perennially Reserved: false

   Queue Full Sample Size: 0

   Queue Full Threshold: 0

   Thin Provisioning Status: unknown

   Attached Filters:

   VAAI Status: unsupported

   Other UIDs: vml.0200000000600062b200b669701c243bb24a9f4d7b373230697820

   Is Shared Clusterwide: true

   Is Local SAS Device: false

   Is SAS: true

   Is USB: false

   Is Boot USB Device: false

   Is Boot Device: true

   Device Max Queue Depth: 192

   No of outstanding IOs with competing worlds: 32

   Drive Type: logical

   RAID Level: RAID5

   Number of Physical Drives: 4

   Protection Enabled: false

   PI Activated: false

   PI Type: 0

   PI Protection Mask: NO PROTECTION

   Supported Guard Types: NO GUARD SUPPORT

   DIX Enabled: false

   DIX Guard Type: NO GUARD SUPPORT

   Emulated DIX/DIF Enabled: false

 

esxcfg-scsidevs -l

 

naa.500062b200b6697d

   Device Type: Enclosure Svc Dev

   Size: 0 MB

   Display Name: Lenovo Serial Attached SCSI Enclosure Svc Dev (naa.500062b200b6697d)

   Multipath Plugin: NMP

   Console Device: /vmfs/devices/genscsi/naa.500062b200b6697d

   Devfs Path: /vmfs/devices/genscsi/naa.500062b200b6697d

   Vendor: Lenovo    Model: 720ix             Revis: 0305

   SCSI Level: 5  Is Pseudo: false Status: on

   Is RDM Capable: true  Is Removable: false

   Is Local: false Is SSD: false

   Other Names:

      vml.020d000000500062b200b6697d373230697820

   VAAI Status: unsupported

naa.600062b200b669701c243bb24a9f4d7b

   Device Type: Direct-Access

   Size: 2573568 MB

   Display Name: Lenovo Serial Attached SCSI Disk (naa.600062b200b669701c243bb24a9f4d7b)

   Multipath Plugin: NMP

   Console Device: /vmfs/devices/disks/naa.600062b200b669701c243bb24a9f4d7b

   Devfs Path: /vmfs/devices/disks/naa.600062b200b669701c243bb24a9f4d7b

   Vendor: Lenovo    Model: 720ix             Revis: 4.23

   SCSI Level: 5  Is Pseudo: false Status: degraded

   Is RDM Capable: true  Is Removable: false

   Is Local: false Is SSD: false

   Other Names:

      vml.0200000000600062b200b669701c243bb24a9f4d7b373230697820

   VAAI Status: unsupported

naa.600062b200b669701f5a9c8d135cc3d8

   Device Type: Direct-Access

   Size: 7628800 MB

   Display Name: Lenovo Serial Attached SCSI Disk (naa.600062b200b669701f5a9c8d135cc3d8)

   Multipath Plugin: NMP

   Console Device: /vmfs/devices/disks/naa.600062b200b669701f5a9c8d135cc3d8

   Devfs Path: /vmfs/devices/disks/naa.600062b200b669701f5a9c8d135cc3d8

   Vendor: Lenovo    Model: 720ix             Revis: 4.23

   SCSI Level: 5  Is Pseudo: false Status: degraded

   Is RDM Capable: true  Is Removable: false

   Is Local: false Is SSD: false

   Other Names:

      vml.0200000000600062b200b669701f5a9c8d135cc3d8373230697820

   VAAI Status: unsupported

 

———————————————–

 

I can see 2 virtual disks and a physical disk (hot spare). I can see RAID level and number of physical drives but no information about individual disks.

 

No S.M.A.R.T. info logged into syslog either:

 

cat /var/log/syslog.log | grep smartd | wc -l

0

 

Not only I’m unable to check individual disks but I continue seeing false positives (Status: degraded) as well as this:

 

vmware-disks.JPG

 

 

There were no amber lights on any of the caddies. I shut the server down, reseated all disks, booted into BIOS and confirmed in RAID settings all disks were reporting healthy and both arrays optimal.

 

Please advise.

 

Regards,

Adam

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