How do I request a free license key

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I registered myself as a private user. I downloaded Fusion 12. During installation on my Mac (10.15.6) I selected to request a free license key, but I get sent to a link with a company logon. When I enter the e-mail address I get a message that it already is used.

When I go to My VMware and logon I see that the Fusion 12 is not registered.

I thought after I first had to register to even be able to download Fusion 12 the app would be registered at the same time.

What am I doing wrong?

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