Failed to download the HCX software updates during Deployment of HCX Appliance

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1、HCX Version : 3. 5. 3 Build 15914833

2、Imported the OVF File to deploy HCX

3、Power On the HCX appliance

4、Login HCX Console, then automation downloading & upgrading your HCX Instance

It encounters below error message when starting HCX appliance first time during deployment.

”Failed to download the HCX software updates! Please contact support”.

We checked the internet connection, it works. Is there any command or way to manually download the HCX software updates？

Any comment is welcome, thank you!

Iron Castle Systems