Desktop become Agent Unreachable

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Hello Everyone

 

I encountered a situation, after the virtual desktop was connected,
when it was idle for a period of about 1-2 days, there will be an “Agent Unreachable” and a black screen on the console,
then I can’t restart the VM with “Restart Guest OS” , I just can reset guest vm.
Does anyone have similar experience? Thank you

 

Horizon View 7.10.2

vSphere 6.7U3

Guest OS Win10 1909

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