Can’t reset VCSA 6.7 root password

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Hi,

 

So I can’t access the VCSA using root as the password says it’s incorrect. This seems to have happened after the upgrade from 6.5 – 6.7 but I really thought I had the right password but I’m willing to accept that there may have been a mistype when upgrading.  Anyway I looked on line and there is a simple procedure to rest the root password by restarting VCSA, pressing “E” on the Photon splash screen then editing the GNU GRUB menu. All goes smoothly, confirms new password has been accepted but when I reboot it won’t accept the password? I’ve tried this quite a few times each time choosing a different password but for some reason it just doesn’t seem to work.

 

Should maybe say I’m running vCenter HA if that makes a difference?

 

Thanks

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