VMware Skyline™ is radically transforming customer support
By: Dale Ferrario
Customers like you that run business-critical operations on VMware environments need an infrastructure that’s always-on and optimized for peak performance. You expect fast, environment-specific remediation recommendations, and proactive analytics that identify problems before they occur.
We’re addressing these needs with VMware Skyline™: an innovative support technology, developed entirely by VMware Engineering, that provides VMware technical support engineers with extreme visibility into your environment.
Imagine if we knew your environment as well as you do. We could tell you – in advance – of a problem you’d have in the future. And then we gave you proactive, prescriptive, and predictive recommendations to fix the issue. And if you do need to call us with a problem, we have the visibility into your environment that lets us quickly diagnose your situation without a lot of effort and hours on your part.
Here’s how it works. Customers with active support subscriptions install the VMware Skyline Collector, a standalone appliance that automatically and securely collects product usage data such as configuration, feature, and performance data.
It then listens for changes, events and patterns and analyzes the information using a robust rules and machine learning engine. The rules engine is where an ever-growing library of support intelligence, product knowledge, and logic is stored to analyze inbound streams of product information.
It will alert when a customer has deviated from a VMware Validated Design or needs to align to a best practice configurations or patch level. Issues identified are fed into the analytics library – consisting of hundreds of detection rules – to allow us to solve the issue for multiple customers.
And you can rest assured knowing that we take privacy and security seriously – VMware Skyline has a robust privacy program. Customer data is transferred to VMware over an encrypted channel and is stored in a secure VMware repository in the US, operated by VMware.
Then the VMware Technical Support Engineer takes the analyzed, environment-specific data to provide prescriptive recommendations back to you to improve your environment’s reliability and stability.
Aligned to Global Services offerings, VMware Skyline is initially available for Premier Support customers with Production Support customer availability coming next year. Today VMware Skyline provides increased visibility for VMware vSphere and VMware NSX environments. Additional products will be added over time.
With minimal administration, a rigorous privacy and security policy, and transformational value, VMware Skyline is a game changer for your support experience with VMware.
Sign up today to join our Managed Access program at https://www.vmware.com/support/services/skyline.html
Author: Ashley Speagle
Ashley is a content marketing specialist for VMware.
What will Pat announce next on stage at VMworld? What’s in store for Sumit and Shawn’s new end-user-computing (EUC) Showcase Keynote? (Hint: This demo-packed keynote deserves a space on your schedule.)
Before we get into the major news, here’s what you, our Vegas-bound mobility pros, need to know before you go.
1. First things first. Pick up your badge.
Bring your photo ID to pick up your conference badge at the VMworld registration desk, on Level 1 of the South Convention Center, during these hours:
- Sunday, 7 a.m.–7:30 p.m.
- Monday, 7 a.m.–6 p.m.
- Tuesday, 7 a.m.–6 p.m.
- Wednesday, 7 a.m.–7 p.m.
- Thursday, 8 a.m.–2 p.m.
You can also visit self-serve kiosks in Bayside C, Level 1, and we’re also offering Express Check-In QR codes to move things along. Just check the VMworld mobile app for yours! (Download the VMworld 2017 U.S. app here.)
2. First time? Start here.
There’s a lot going on at VMworld. So Sunday at 4 p.m., we’re offering an hour-long info session just for first-time attendees at the Mandalay Bay Convention Center. Add the New V Welcome Session to your schedule via the Content Catalog.
3. Trust us, everyone will be talking about these EUC sessions.
These are the biggies—add to your schedule accordingly:
Be one of the first 500 attendees at our keynote to receive a free anniversary boxed edition of VMware Fusion and to be entered into a raffle to win a Samsung Chromebook. Last, but not least, score your special EUC button at these spotlight sessions!
4. We’re throwing these events just for you!
Outside of the Customer Appreciation Party, we’re hosting more intimate events just for EUC-minded attendees. Tuesday, following the VMworld Hall Crawl, we’re throwing a huge EUC Networking Reception, sponsored by Google, 6–9 p.m. at the Libertine Social at Mandalay Bay.
5. Want to make waves in your industry? Sign up here.
VMworld 2017 offers four half-day industry workshops on Sunday, several industry-focused breakout sessions and an entire demo showcase of industry solutions.
6. Meet us at the Digital Workspace Lounge.
We’re offering a dedicated lounge area, theater and meeting space directly behind the registration area (in the VMvillage) where you can expand on what you’ve learned so far. Ask questions in group discussions, and meet with our EUC experts to learn more about the digital workspace.
7. Discover new solutions at the Mobility Zone.
This dedicated space in the Solutions Exchange features solutions that integrate with and complement your EUC investments, from rugged device partners to members of the VMware Mobile Security Alliance. Click here for a snapshot of who will be there and booth numbers.
“And if you’re on the ground in Vegas, be sure to stop by the Mobility Zone, which is an amazing new experience at VMworld—one you won’t want to miss. We’ve packed more than ever into this year’s event.”
—VMware EUC VP of Product Marketing Dave Grant
The entire Solutions Exchange includes more than 220 companies, including EUC partners like Dell, Google, Intel and more.
8. Learn for free at Hands-on Labs.
Choose your own adventure: self-paced labs or expert-led workshops in the South Pacific Ballroom. You can take self-paced labs anytime and as many times as you like—each is 15–60 minutes. At expert-led workshops, on the other hand, you can receive additional instruction and group interaction.
You don’t need to schedule EUC self-paced labs ahead of time—these are offered on a first-come, first-serve basis. Expert-led workshops do require advanced sign-up, and you need to show up early—at least 5 minutes.
“When it comes to education, one place I always tell folks to check out is our Hands-On Labs, where attendees unleash their inner mad scientist. Here you can roll up your sleeves and see for yourself the latest and greatest from VMware.”
—VMware CEO Pat Gelsinger
When you take a certification exam on site, you get 50% off the price, and on-demand courses for AirWatch and Horizon are 25% off. Plus, VMworld offers unique, two-day training led by instructors Aug. 25–26, including an accelerated AirWatch bootcamp and a Horizon 7 seminar. Click here for the special offers!
10. Grow at Partner Exchange @ VMworld 2017 U.S.
Sunday is entirely devoted to VMware partners, and we highly recommend this Business Growth Keynote from Sumit and Business Futurist Greg Verdino on embracing digital transformation. Plus, attend for a chance to win a Samsung Chromebook Elite!
This is your last chance to register before rates increase again! Keep in mind that VMworld is expected to be the biggest EUC event of the year, as Dave Grant told VMware Radius:
“There are multiple vendor conferences throughout the year, but they all focus on individual vendor stacks, creating cumbersome silos of solutions for IT professionals to manage. VMworld U.S. and Europe will be the only industry events this year that focus on end-user computing in the enterprise, helping to eliminate silos to transform the management and end-user experience.”
Here’s more to plan your trip to VMworld 2017 U.S.:
The increasing advances in technology have allowed remote and flexible working to be more available in businesses than ever before. Indeed, graduates entering into the world of work have heightened expectations when it comes to working lifestyles, and rightly so.
Their experience with more advanced technology throughout their time in education has created a demand for various tools and technologies they need to do their jobs in the most flexible way.
With one in ten millennials viewing flexible working as the most important factor in choosing a new job, we want to find out how these demands compare against more traditional benefits and whether companies are achieving the standards that are needed to attract a new breed of workers?
- What are the most important benefits to your working life when looking to apply to a new company?
- What are your biggest frustrations at work?
- Would you leave your current employer to go to another company if they offered better technology for mobile working?
I am still at learning level so this my sound stupid, but here it goes.
I have an HP server with 4 nics. the default vmnic0 is attached to vSwitch0 and everything works great. I created another virtual switch (switch2) and configured vmnic1 as upload link. Any VM attached to switch2 won’t connect to network. If i change the properties of the VM and connect to vSwitch0 everything work so the problem isn’t in the VM operating system. I changed the uplink link for vSwitch0 from vmnic0 to vmnic1 and everything work ok, so it’s not an hardware problem. I jumped to the conclusion that my created “switch2” is the problem but i can’t seem to pinpoint it; properties of the switches (vSwitch0 and switch2) are the same but maybe i am missing something. Any help is greatly appreciated.
Last week we had strange situation. Before 3 months we upgraded vcenter and cluster to 6.5 (using HP image). And it with some issues (with migration and PSOD later fixed with hot patch), it worked well.
But last week we upgraded first vcenter to 6.5 U1 and than two hosts in cluster, and everything was fine. After few minutes hosts started to crash PSOD, but I’m talking about hosts what were not upgraded, upgraded worked well.
After that we found that upgraded have new ILO drivers 650.10.1.x and old have 650.10.0.x, after that vmware confirmed problem with ILO.
Here I want to determinate what was the trigger of crash, as I said before vsphere 6.5 with old friver worked well for 3 months, and after upgrade part of infrastructure to 6.5U1 it started to crash?
Does anyone have exploitation of situation?
One of the most effective methods you can use to protect kids online is to talk to them. The younger you start talking to them, and they to you, the better. Hold regular conversations about online safety issues, even going so far as to show them actual negative events that have taken place. If you don’t know what your kids are doing, simply ask. Play the clueless parent and ask them to show you what the latest technologies are and how they use them. Quite often, kids love the idea of being the teacher and will open up.
We are using VmWare Vsphere Version 6.5.0 (Build 4887370). Every Sunday our host server is mysteriously shutting down. We get a message from our USV that the host is shut down, however it is the only message we get, so we have looked into the preferences of the USV and of the Vcenter. As usual we have not found anything. Do you have any idea or could you help us? If you need more information feel free to ask.